Customers can cancel their booking anytime before the event, and they will receive a 100% refund.

No hidden charges or deductions.

In most cases, payment is collected only after the event is successfully completed.

For certain vendors/services, a small advance may be required to confirm the booking.

Customers can choose Cash on Delivery (COD) and pay directly at their venue after service delivery.

If the vendor fails to reach or deliver as promised, EventBano will arrange an alternate vendor or provide a full refund immediately.

Customers may reschedule their bookings at no extra cost, subject to vendor availability.

All eligible refunds will be processed within 7–10 working days to the original payment method.

In rare cases like natural disasters, government restrictions, or emergencies, EventBano will handle cancellations on a case-by-case basis.